Refund Policy
Last updated: 7 October 2026
We want refunds to be simple. If Glauve is not right for you, tell us and we will give your money back. No forms, no justification, no hoops.
1. The 14-day no-questions refund
Every payment (Monthly, Yearly or Lifetime, including each renewal) can be refunded in full if you ask within 14 days of the charge. You do not need to give a reason, and we do not deduct any fees.
This goes beyond the 14-day right of withdrawal under EU consumer law: we refund in full even if you have already used the premium features.
2. Yearly renewals: 30 days
If your Yearly membership renews and you did not mean to keep it, you have 30 days from the renewal date to ask for a full refund. Your renewal date and price are shown on the Upgrade page and in Stripe's customer portal at any time.
3. Always refunded, whenever you ask
Duplicate charges, charges after you cancelled, charges you did not authorise, and charges for a service we could not deliver (for example a long outage, or an account we closed by mistake) are refunded in full at any time.
4. After the refund window
Outside these windows, we still review every request in good faith. Monthly and Yearly members can cancel at any time and keep access until the end of the paid period. If you have a special situation (illness, a change in relationship, financial hardship), write to us and we will usually find a solution, including a partial refund.
5. How to ask for a refund
Send one email to support@glauve.com from the address on your account, with the subject "Refund". That is all. You can also use the Contact page or reply to any receipt email.
We confirm within 2 business days and issue the refund through our payment processor, Stripe, to the original payment method. Banks usually show it within 5 to 10 business days.
Glauve is operated by Blaxity, Inc, 90 Washington Street, New York, NY 10006, United States. This is the legal entity that appears on your payment receipt and that issues your refund.
6. How to cancel
Go to Upgrade, then Manage subscription, to cancel instantly through Stripe's secure customer portal. Cancelling stops future renewals; it does not delete your account. You can also cancel by emailing us.
7. Before disputing a charge
Please contact us first: we will refund faster than a bank dispute, and without the paperwork. You keep all your rights to dispute a charge with your bank at any time.
8. What happens after a refund
Premium access ends when the refund is issued. Your profile, photos and messages stay as they are unless you also ask us to delete your account. Lifetime founding badges are removed after a Lifetime refund.