Law Enforcement Guidelines
Last updated: 7 October 2026
These guidelines explain how Glauve responds to requests for member information from law enforcement and government authorities. They are written for law enforcement officials. They do not create any enforceable rights for third parties, and we may update them as the law changes.
1. Who we are
Glauve is operated by Blaxity, Inc, a company registered in the United States with its business address at 90 Washington Street, New York, NY 10006, United States. Member data is held in the United States, and all requests are handled under United States law, including the Stored Communications Act (18 U.S.C. §§ 2701–2713).
2. What legal process we require
We disclose member data only in response to valid legal process. As a general rule: basic subscriber information (such as name, email address, account creation date and IP logs) requires a subpoena; non-content records require a court order under 18 U.S.C. § 2703(d); and stored content (such as private messages and photos) requires a search warrant issued on a showing of probable cause.
Every request must identify the member with enough detail for us to locate the account (for example the email address, username or phone number associated with it), describe the specific data sought, state the date range, and set out the legal basis for the request. We cannot process overly broad or unspecified requests.
3. Requests from United States authorities
US federal, state and local agencies may serve legal process on Blaxity, Inc by email at support@glauve.com with the subject line "Law enforcement request", or by mail at 90 Washington Street, New York, NY 10006, United States. Include the legal process as an attachment, the requesting officer's name, agency, badge or reference number, and an official agency email address so we can verify the request.
We verify every request before responding and respond as quickly as the law allows. We do not accept requests sent from personal email addresses.
4. Requests from outside the United States
Because member data is held in the United States, requests from non-US authorities must come through a mutual legal assistance treaty (MLAT), letters rogatory, or an order of a US court. We do not disclose member data directly to foreign authorities, except in the emergency circumstances described below.
Foreign authorities may still send preservation requests (section 6) and emergency disclosure requests (section 5) directly to us.
5. Emergency disclosure
If there is an emergency involving an imminent risk of death or serious physical harm to any person, we may voluntarily disclose information without legal process where the law permits (18 U.S.C. § 2702). Emergency requests must come from a sworn law enforcement officer, be sent from an official agency email address to support@glauve.com with the subject line "EMERGENCY — law enforcement", and describe the nature of the emergency, the person at risk, and the specific information needed.
We review emergency requests individually and in good faith. Knowingly submitting a false emergency request is a crime, and we report abuse of this channel.
6. Preservation requests
On written request from a law enforcement agency, we preserve available account records for 90 days while legal process is obtained, under 18 U.S.C. § 2703(f). Send preservation requests to support@glauve.com with the subject line "Preservation request", identifying the account and the records to be preserved. One extension of up to 90 additional days is available on a further written request.
7. Child safety reporting
Suspected child sexual exploitation is reported to the National Center for Missing & Exploited Children (NCMEC) through the CyberTipline, as required by US law, and to other relevant authorities where required. These reports are made by us and do not require a request from law enforcement.
8. Member notification
Our policy is to notify a member when their data is requested, before disclosing it, unless we are legally prohibited from doing so (for example by a gag order or a sealed court order) or unless notification would endanger a person, obstruct an investigation into child exploitation, or otherwise be unlawful.
9. What data exists
Depending on what a member has provided, we may hold: account details (email, username, date of birth, city, account type), profile content (bio, photos, interests), activity records (messages, posts, likes, reports), verification records, and login logs. Payment card numbers are never held by us — card payments are processed by Stripe, and we hold only the member's plan, payment dates and Stripe customer reference.
Members can delete their accounts and content at any time, and deleted data may no longer be available. A preservation request is the reliable way to secure records while legal process is obtained.
10. Contact
Law enforcement contact: support@glauve.com (monitored for requests marked "Law enforcement request", "Preservation request" or "EMERGENCY"). Postal address: Blaxity, Inc, 90 Washington Street, New York, NY 10006, United States. Phone: +1 929 571 6790.
Members looking for help with another member should use the in-app report tools or the Contact page instead — this channel is for law enforcement only.